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Complaints Management Policy - 84.00842

The purpose of the Complaints Management Policy (the policy) is to set out the requirements for the collection, recording, reporting and management of consumer complaints relating to the WA health entities. This includes consumer-related information privacy complaints and complaints received by a WA health entity from a third-party on behalf of a consumer.

Health and Disability Services Complaints Office (HaDSCO) - 74.26071

Health and Disability Services Complaints Office (HaDSCO) provides an impartial resolution service for complaints relating to health or disability services.

HACC – complaints management - 73.56039

Information about the HACC complaints processes for consumers and service providers.

GP visits for minor complaints: emergency departments for emergencies - 54.54344

Western Australians are encouraged to visit their local GP or after-hours GP when faced with routine or minor medical complaints.

Consumer feedback - 49.37657

Consumer feedback is welcomed in the WA health system. Encouraging consumers to provide feedback about their health care experience offers a source of valuable information to hospitals and health service organisations.

Contact us - 20.20558

Department of Health phone number 9222 4222 and address 189 Royal Street, East Perth

Cervical screening data and statistics - 16

The privacy of the information held in the WA Cervical Screening Register is protected by law – Health (Cervical Screening Register) Regulations, 1991 (WA)

Patient safety surveillance - 14.18857

Our staff are renowned for providing excellent, evidence based care, governed by sound clinical practice and focused on preventing and reducing the impact of clinical incidents.

HACC – for service providers - 10.79454

Information for service providers about the Home and Community Care (HACC) Program

HACC – fees policy - 8.540331

Information on HACC fee policies and guidelines.

Time to Think - 7

Time to Think offers short term care in an aged care home for older people leaving hospital.

Voluntary Assisted Dying Board - 5

The Voluntary Assisted Dying Board (the Board) is established under the Voluntary Assisted Dying Act 2019 for the purpose of ensuring proper adherence to the legislation and to recommend safety and quality improvements

Consultation - Management of professional misconduct and protections for notifiers - 4

Health ministers agreed to take actions to address concerns that the management of professional misconduct by registered health practitioners relating to sexual misconduct and sexual boundary violations needs to better meet community expectations.

Glyphosate use in local government - 4

glyphosate, local government, pesticides, regulation, licences, risk, safety

Copper in drinking water - 4

Health risks associated with copper in drinking water

Local government response to illicit drug contamination - 3

The Clandestine Laboratory and Drug Contamination in Residential Properties: Guide for Local Government Public Health Act Authorised Officers aims to support local government authorised officers designated under the Public Health Act 2016.

Management of aquatic facilities in Western Australia - 3

Information on the aquatic facilities regulations and Code of Practice for public aquatic facilities in Western Australia.

Adult mosquito identification - 3

Accurate adult mosquito identification plays an important role in determining the species composition of mosquito fauna at a given place and time, whether significant pest or disease vectors are present, and the need for mosquito management.

HACC – publications and policies - 3

Publications and policies about the Home and Community Care Program (HACC)

Hydrogen sulfide and public health - 3

Sulphur, sulfur, hydrogen sulphide, rotten egg smell, sulphate, H2S,

Food allergen declarations - 3

Resources on food allergen declaration requirements for local government environmental health officers / authorised officers

Guidance on applying for approval to use biosolids in compost - 3

Biosolids are stabilised organic solid residues produced from municipal wastewater treatment plants.

Policy and practice - 3

WA Youth Health Policy 2018–2023 Toolkit – Resources for Health Service Providers - 3

Construction and operation of an aquatic facility/water body - 3

Advice about constructing a public aquatic facility including the role of local government, legislation and the Code of Practice for the design, construction, operation, management and maintenance of aquatic facilities in Western Australia.

Review of operational clinical and patient care at Fiona Stanley Hospital - 2

An independent review was undertaken by the Australian Commission on Safety and Quality in Health Care and MMK Consulting on Fiona Stanley Hospital

Residential estates precincts and urban developments - 2

This information has been designed for State and Local Governments, and developers, who intend to develop land for residential estates and precincts.

Mosquito management - 1

Mosquito management techniques are used to reduce the breeding of mosquitoes in natural and man-made situations and exposure of people to mosquito bites.

Mine sites exploration camps and construction villages - 1

Mine sites, exploration camps and construction villages need to consider the health and wellbeing of employees and local communities during the early planning stages for these types of proposals.

Starting a food business in WA - 1

Everything you need to know about starting or registering a food business in Western Australia, including a café, restaurant, shop, manufacturing food, cooking food from home, starting a mobile food van or fundraising event. This includes the process for registration with local government environmental health services, design and fit our requirements for a premises, fees, penalties and fines.

Skin penetration procedures and the law - 1

If you are an operator providing any of these services, you need to be aware of the potential health risks and the importance of following correct infection control guidelines.

Separation of agricultural and residential land uses - 1

To provide specific requirements to assist local governments, developers, land owners and consultants in providing adequate separation from conflicting land uses, including the establishment of buffer areas in new residential subdivisions where possible conflicts with existing agricultural land use exist.

Food allergen declarations for food businesses - 1

Food allergen information for food businesses including general food service, hospitals and healthcare, camps, childcare and schools.

Access to WA Community Care Services - 1

Guides on pesticide use for industry and local government - 1

A number of pesticide guidelines have been created for people who work in the pest management industry.

New assisted reproductive technology and surrogacy Act for Western Australia from mid-2027 - 1

The Assisted Reproductive Technology and Surrogacy Bill 2025 (ARTS Bill) was introduced in the Western Australian Parliament on 13 August 2025. This reflects the Government’s commitment to supporting more Western Australians to start or expand their family with help from assisted reproductive technology (ART) and surrogacy.

Public health nuisances of developments - 1

Developments, builders and contractors need to assess the nuisance impacts of their developments of residents and the local neighbourhoods

Independent Governance Review of the Health Services Act 2016 - 1

The governance review will provide advice on the efficiency and effectiveness of the governance arrangements for the WA health system and make recommendations on system governance improvements.

Privacy and Responsible Information Sharing Policy - 1

The Privacy and Responsible Information Sharing Policy ensures that the WA health system protects individuals’ privacy and enables responsible information sharing in compliance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act).

Managing Voluntary Assisted Dying Policy - 1

The purpose of the Managing Voluntary Assisted Dying Policy (this policy) is to outline the minimum requirements for WA Health entities to appropriately, safely, and effectively manage and respond to requests for voluntary assisted dying across the WA health system.

Principles of practice – Domain 1 - 1

This domain includes the underpinning principles and philosophy of a palliative care approach and incorporates elements essential to developing and improving end-of-life and palliative care service provision at an individual and service level.

Cockburn cement - 1

Dust and odour from Cockburn cement has been the subject of contention in the local community for a number of years. Despite the improvements in stack (chimney) emissions, dust from exposed stockpiles, graded roads and open areas may be a source of dust in the community under certain wind conditions.

Regulation of energy drinks - 1

Resources for midwives and nurses on the WA Newborn Bloodspot Screening Program - 1

The WA Newborn Bloodspot Screening Program has developed a number of resources and guidelines to support midwives and nurses in this role

Disability Health Network - 1

The Disability Health Network aims to improve health outcomes for people living with disability by effectively facilitating health policy and increased coordination of care across the State.