Craniofacial conditions Referral Access Criteria

Referrers should use this page when referring patients to public adult plastics and reconstructive outpatient services for craniofacial conditions. 
Emergency referral
If any of the following are present or suspected, refer the patient to the emergency department or seek emergency medical advice if in a remote region.
  • Complex facial fracture with bleeding and/or airway obstruction that is life threatening and/or visual disturbance/threat to eye
  • Acute nasal fracture with septal haematoma
Immediate referral
Orange exclamation mark in triangle: orange alertImmediately contact the on-call registrar or service to arrange an immediate plastic and reconstructive surgery assessment (seen within 7 days):
  • Infection post-reconstructive surgery/cancer treatment
  • Difficulty eating/drinking after surgery/cancer treatment

NB: Where appropriate, contact the surgeon/service that completed the initial surgery

Clinical indications for outpatient referral
If any of these issues are present, refer to outpatient services through the Central Referral Service (CRS).
  • Adult cleft lip and/or palate with ongoing functional issues (e.g. chewing, swallowing) despite cleft lip and/or palate surgery
  • Facial nerve palsy requiring reconstruction
  • Craniofacial conditions requiring reconstruction in any of the following circumstances:
    • resulting from cancer or its treatment
    • any bony or soft tissue deformity resulting from trauma, disease, congenital or developmental disorder
    • difficulty with chewing or swallowing
    • any other symptoms not listed above, persisting ≥12 months (e.g. Bell’s Palsy)
Mandatory information

Referrals missing 'mandatory information' with no explanation provided may not be accepted by site. If 'mandatory information' is not included, the explanation must be provided in the body of the referral (e.g. patient unable to access test in regional or remote areas or due to financial reasons). This information is required to inform accurate and timely triage.

If unable to attach reports, please include relevant information/findings in the body of the referral and advise where (provider) investigation/imaging was completed.

History
  • Relevant history, onset, duration and severity of symptoms
  • Degree of functional impairment (e.g. impact on mobility/exercise tolerance/ADLs/ability to work/quality of life)
  • Details of previous treatment and outcome
  • Current medication list
  • Any known allergies
Examination
  • Nil
Investigations
  • Nil
Highly desirable
History
  • Details of smoking and/or vaping (containing nicotine) status
  • Advise whether or not your patient is taking any anti-platelets or anti-coagulants
    • if so, state the indication
Examination
  • BMI
  • Photograph of the area
Investigations
  • CT
Indicative clinical urgency category

Category 1

Appointment within 30 days

  • Craniofacial conditions as a result of cancer 

Category 2

Appointment within 90 days

  • Bony soft tissue deformity resulting from trauma, disease, congenital or development disorder
  • Craniofacial injuries resulting in functional impairment and/or pain

Category 3

Appointment within 365 days

  • Ongoing functional issues (e.g. chewing, swallowing) despite cleft lip or palate surgery
  • Any other craniofacial conditions 
Exclusions
  • Nil
Useful information
  • Some craniofacial conditions can be referred to any of the following specialties and will be triaged in line with local agreements:
    • Plastic and Reconstructive Surgery
    • Ear, Nose, and Throat
    • Oral Maxillofacial Surgery

Feedback

If you would like to submit feedback on the contents of the Referral Access Criteria, please complete this form.

Last reviewed: 15-08-2025