Vaccine ordering
Registered immunisation providers order
government-funded vaccines for eligible
cohorts in Western Australia through a Onelink Australia
(external site) account.
It is mandatory that all
government-funded vaccines received are recorded in the Australian
Immunisation Register (AIR) (external site). To register for a new AIR account, complete the Australian Immunisation Register (AIR) - application to register as a vaccination provider form (IM004).
Immunisation providers are responsible
for ensuring vaccines are received and stored by practice staff who are educated in cold chain management and follow
the National
vaccine storage guidelines: Strive for 5 (external
site).
Customer service
Contact Onelink Customer Service for
queries relating to vaccine orders, deliveries or account details:
Mon – Thu Hours: 6:30 am to
4:00 pm (AWST)
Fri Hours: 06:30 am to 2:00 pm
(AWST)
Email: customerservice@onelink.com.au
Phone: 1800 014 207
You can also use
the contact us form (external site).
Register for a new Western Australia Government funded vaccine ordering account at
https://www.onelinkonline.net/
Ordering process
- Complete a vaccine stock count then login at Onelink
(external site)
- Place your order and plan vaccine stock for one fortnight of use (plus a small
buffer if required).
- Orders are delivered on Monday to Friday between 8am and 5pm. Any applicable
delivery instructions should be entered in the ‘Delivery instructions’ field.
- You must read and accept the terms and conditions before confirming your
order.
- Once your order is accepted, confirmation is sent to the email registered to the
account. Tracking updates will also be sent when they are available.
- Orders can take up to 3 business days for processing and delivery. Deliveries to
country areas are not made on Mondays or Fridays, and may take extra time after long weekends or public
holidays.
Receiving vaccines (cold chain monitoring)
Each OneLink delivery has a Sensitech TagAlert® cold chain monitor to electronically record the vaccine temperature during transport. The TagAlert® has four temperature and time-out-of-range alarm limits, and an alarm will trigger if a heat or freeze breach occurs during transport from the Onelink warehouse to your premises.
When your order arrives, follow these steps:
- Sign the delivery docket and return it to the courier.
- Immediately press the START/STOP button to STOP the TagAlert® for every vaccine delivery box, then check the TagAlert® screen for the arrow direction:
|
When arrow points towards the green tick, no breach has occurred, and vaccines can be promptly transferred to the vaccine fridge. |
|
When arrow points towards the red cross, AND number(s) are displayed on the screen, an alarm has been triggered. Complete and follow instructions on the 'Receiving vaccines: Reading a TagAlert Monitor' form attached to your consignment. Isolate the vaccines in the fridge while waiting for advice from the CDCD Vaccine Management team. |
- Check that the vaccine consignment matches the delivery invoice, and if there is a discrepancy, contact Onelink as soon as possible.
- Minimise the time that the vaccine fridge door is open.
- Do not overstock the vaccine fridge; aim to maintain air circulation around vaccines.
- Rotate vaccines so that the stock with the earliest expiry is used first.
- Do not remove vaccines from their cartons - this protects them from light and temperature fluctuations.
Report cold chain breaches or expiry
Expiry
All government-funded vaccines not used
before their expiry date must be reported to the WA Department of Health through the online vaccine expiry wastage
reporting form (external site).
If advised to discard vaccines from a
cold chain breach, do not enter vaccines in this form, even if the vaccines are due to expire soon. Your public
health unit Regional Immunisation Coordinator (RIC) will notify the Department of Health
Communicable Disease Control Directorate (CDCD) separately of any wastage.
Cold chain breaches and other
incidents
All other vaccine wastage, including
vaccines involved in a breach, must be reported to your WA Health public health unit through the Vaccine
cold chain report form (PDF 686KB).
Cold chain management and reporting
protocol
Refer to the information at cold
chain management.
Information for public health units
For WA public health physician (PHP),
infectious disease consultant, or regional immunisation coordinator (RIC) use only.
Ordering vaccine for urgent case
contacts and/or outbreak management
Follow the process on the urgent case contacts
vaccine order approval form (PDF 895KB) to approve urgent dispatch of vaccines from Onelink.
Ordering for rabies and immunoglobulin blood products
Refer to the Rabies and
other Lyssavirus (including Australian Bat
Lyssavirus) webpage for the guidelines and forms as
outlined on the WA Health Protocol for Accessing Immunoglobulin Blood Products (NHIg, ZIg and
HRIg).
Last reviewed: 11-11-2022