Vaccine ordering

Registered immunisation providers order government-funded vaccines for eligible cohorts in Western Australia through a Onelink Australia (external site) account.

It is mandatory that all government-funded vaccines received are recorded in the Australian Immunisation Register (AIR) (external site). To register for a new AIR account, complete the Australian Immunisation Register (AIR) - application to register as a vaccination provider form (IM004).

Immunisation providers are responsible for ensuring vaccines are received and stored by practice staff who are educated in cold chain management and follow the National vaccine storage guidelines: Strive for 5 (external site).

Customer service

Contact Onelink Customer Service for queries relating to vaccine orders, deliveries or account details:

Mon – Thu Hours: 6:30 am to 4:00 pm (AWST)
Fri Hours: 06:30 am to 2:00 pm (AWST)
Phone: 1800 014 207

You can also use the contact us form (external site).

Register for a new Western Australia Government funded vaccine ordering account at

Ordering process

  1. Complete a vaccine stock count then login at Onelink (external site)
  2. Place your order and plan vaccine stock for one fortnight of use (plus a small buffer if required).
  3. Orders are delivered on Monday to Friday between 8am and 5pm. Any applicable delivery instructions should be entered in the ‘Delivery instructions’ field.
  4. You must read and accept the terms and conditions before confirming your order.
  5. Once your order is accepted, confirmation is sent to the email registered to the account. Tracking updates will also be sent when they are available.
  6. Orders can take up to 3 business days for processing and delivery. Deliveries to country areas are not made on Mondays or Fridays, and may take extra time after long weekends or public holidays.

Receiving vaccines (cold chain monitoring)

Each  OneLink delivery has a Sensitech TagAlert® cold chain monitor to electronically record the vaccine temperature during transport. The TagAlert® has four temperature and time-out-of-range alarm limits, and an alarm will trigger if a heat or freeze breach occurs during transport from the Onelink warehouse to your premises.

When your order arrives, follow these steps:

  • Sign the delivery docket and return it to the courier.
  • Immediately press the START/STOP button to STOP the TagAlert® for every vaccine delivery box, then check the TagAlert® screen for the arrow direction:
Arrow pointing towards the tick is displayed  When arrow points towards the green tick, no breach has occurred, and vaccines can be promptly transferred to the vaccine fridge.
Arrow pointing towards the cross with numbers displayed above  When arrow points towards the red cross, AND number(s) are displayed on the screen, an alarm has been triggered. Complete and follow instructions on the 'Receiving vaccines: Reading a TagAlert Monitor' form attached to your consignment. Isolate the vaccines in the fridge while waiting for advice from the CDCD Vaccine Management team.
  • Check that the vaccine consignment matches the delivery invoice, and if there is a discrepancy, contact Onelink as soon as possible.
  • Minimise the time that the vaccine fridge door is open.
  • Do not overstock the vaccine fridge; aim to maintain air circulation around vaccines.
  • Rotate vaccines so that the stock with the earliest expiry is used first.
  • Do not remove vaccines from their cartons - this protects them from light and temperature fluctuations.

Report cold chain breaches or expiry


All government-funded vaccines not used before their expiry date must be reported to the WA Department of Health through the online vaccine expiry wastage reporting form (external site).

If advised to discard vaccines from a cold chain breach, do not enter vaccines in this form, even if the vaccines are due to expire soon. Your public health unit Regional Immunisation Coordinator (RIC) will notify the Department of Health Communicable Disease Control Directorate (CDCD) separately of any wastage.

Cold chain breaches and other incidents

All other vaccine wastage, including vaccines involved in a breach, must be reported to your WA Health public health unit through the Vaccine cold chain report form (PDF 686KB).

Cold chain management and reporting protocol

Refer to the information at cold chain management.

Information for public health units

For WA public health physician (PHP), infectious disease consultant, or regional immunisation coordinator (RIC) use only.

Ordering vaccine for urgent case contacts and/or outbreak management

Follow the process on the urgent case contacts vaccine order approval form (PDF 895KB) to approve urgent dispatch of vaccines from Onelink.

Ordering for rabies and immunoglobulin blood products

Refer to the Rabies and other Lyssavirus (including Australian Bat Lyssavirus) webpage for the guidelines and forms as outlined on the WA Health Protocol for Accessing Immunoglobulin Blood Products (NHIg, ZIg and HRIg).

Last reviewed: 11-11-2022