Grievance Resolution Policy
MP 0116/19 - Grievance Resolution Policy (pdf 174KB)
Applicable to: This Policy is applicable to WA health system entities as defined in this Policy.
Description: The Grievance Resolution Policy (Policy) sets out the minimum requirements and responsibilities for WA health system entities to ensure Employee Grievances are resolved in an equitable and timely manner.
This Policy is a mandatory requirement for Health Service Providers under the Employment Policy Framework pursuant to section 26(2)(f) of the Health Services Act 2016.This Policy is also a mandatory requirement for the Department of Health pursuant to section 29(1)(l) of the Public Sector Management Act 1994.
This Policy must be read in conjunction with MP 0138/20 Managing Conflicts of Interest Policy.
This Policy supersedes OD 0452/13 WA Health Employee Grievance Resolution Policy.
Date of effect: 16 November 2021
Policy Framework
Employment
Grievance Resolution Standard
Commissioner's Instruction No. 7: Code of Ethics
MP 0124/19 Code of Conduct Policy
MP 0138/20 Managing Conflicts of Interest Policy