Patient satisfaction
The MySay Healthcare Survey is a statewide patient experience survey used across WA public hospitals to understand how patients perceive the care and treatment they received.
Its primary purpose is to help hospitals and the WA Department of Health identify what is working well and what areas require improvement.
The MySay survey is built on the Australian Hospital Patient Experience Question Set (AHPEQS), a validated national survey framework used to measure patients’ perceptions of safety, communication, involvement in their care, respect, and overall experience.
The short survey is sent to eligible patients following their hospital stay.
About the data
- This question asks patients to rate the overall quality of the treatment and care they received. Response options include “very good”, “good”, “average”, “poor” and “very poor”.
- The chart shows the proportion of patients statewide that have reported the quality of the treatment and care they received as being “very good” or “good”.
- The data includes results for all participating patients who were admitted to a public hospital, for any duration and any reason.
Last reviewed: 14-05-2026