Whether you call 000 or Healthdirect, you can be connected to WAVED for expert assessment and advice.
WAVED via Healthdirect
8:00am-10:00pm, 7 days
Adult callers to the Healthdirect helpline (external site) on 1800 022 222, who would otherwise be advised to attend an emergency department may instead be offered a virtual consultation through WAVED.
If your condition is suitable for telehealth assessment, all you need is a device with video call capability and internet connection to speak with a senior emergency department doctor about your treatment options.
WAVED via ambulance service
8:00am-8:00pm, 7 days
When a St John WA (SJWA) ambulance crew attends a triple zero (000) call-out, they may determine that the patient is suitable for a virtual assessment by an ED physician, rather than being immediately transported to a physical ED. When this occurs, the SJWA crew will initiate a referral to WAVED and assist the patient to participate in a virtual consultation using a SJWA device.
Depending on their individual healthcare needs, the patient may be provided with clinical advice, electronic prescription and/or referral to services that will support their care in the community. If the WAVED ED physician determines that the patient needs to attend a physical ED, this will be coordinated by the SJWA ambulance crew.
WAVEDkids (for under 16s)
10:30am-8:00pm
Families calling the Healthdirect helpline (1800 022 222) may be offered a virtual consultation with WAVEDkids to support them to care for unwell children at home, instead of bringing them to an ED.
WAVEDkids is delivered by the same senior doctors and nurses who care for children in our EDs, ensuring you and your child receive expert advice.
WAVEDkids is available on a limited basis, with plans to expand underway.