Humanitarian Entrant Health Service

The Humanitarian Entrant Health Service (HEHS) provides a holistic health assessment service for all refugees and humanitarian entrants who are resettled in Western Australia under the Australian Government’s Humanitarian Program and Special Humanitarian Program.

HEHS aims to identify health issues which may affect the wellbeing of newly arrived refugees and to detect and treat infectious diseases of public health importance.


All services are free.

Who can use the service?

This service is for refugees and migrants on humanitarian visas who have recently arrived in Western Australia. Asylum seekers who are granted a humanitarian visa on shore in Australia are also eligible to attend.

The health assessment is available to people with the following visas:

  • Subclass 200 (Refugee) visa
  • Subclass 201 (In-country Special Humanitarian) visa
  • Subclass 202 (Global Special Humanitarian) visa
  • Subclass 203 (Emergency Rescue) visa
  • Subclass 204 (Women at Risk) visa
  • Subclass 070 (Refugee Pending Bridging) visa
  • Subclass 695 (Return Pending) visa
  • Subclass 786 (Temporary Humanitarian Concern) visa
  • Subclass 866 (Protection) visa.

A humanitarian entrant should be able to provide proof of their visa status and date of arrival or residence (date of visa granted) by one of the following documents:

  • a travel card known as a Document for Travel to Australia (DFTTA)
  • a travel document including a Passport, a Titre de Voyage or a Certificate of Identity
  • a Visa Evidence Card identified by the numbers PLO56 or M56
  • a Permanent Resident Evidence ImmiCard.

Who can refer to this service?

Clients who are linked with Humanitarian Settlement Support services are automatically referred to the Humanitarian Entrant Health Service by their caseworker. Referrals can also be made by GPs, school nurses, school psychologists and teachers. Clients can also be referred by their sponsor or can self refer.

Information for clients

  • Attendance at HEHS is voluntary.
  • Clients are generally required to attend the centre on 2 to 3 occasions.
  • Health assessments are undertaken by experienced staff with the assistance of competent interpreters in a culturally appropriate setting.
  • The health screen includes obtaining a thorough history (including medical, psychological, obstetric and nutritional conditions) and screening for communicable diseases.
  • Immunisation history is reviewed and catch-up plans commenced
  • HEHS facilitates the treatment and management of communicable diseases and other health concerns.
  • Referrals are made to appropriate outpatient clinics at the nearest tertiary hospital where indicated.
  • All clients seen at HEHS are referred to refugee nurses in the community with a management plan to ensure appropriate follow up.

General refugee health information

Western Australian



Contact details

Humanitarian Entrant Health Service
Anita Clayton Centre


1 / 311 Wellington St (Corner of Wellington and Pier St)
Perth WA 6000

Hours of operation
Monday to Friday 8.15am to 4.15pm
Closed on Saturday, Sunday and Public Holidays

Ring 9222 8500 for all general enquiries.
If your client needs an interpreter, they should call the Translating and Interpreting Service (TIS) first on 13 14 50 and ask to be connected to the Anita Clayton Centre on 9222 8500.

9222 8501


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Humanitarian Entrant Health Service