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Department of Health, Western Australia >

Outpatient Direct


Outpatient Direct 1300 855 275
TTY callers use 133 677 (local call costs apply)

Monday to Friday, 8am - 6pm.

Services Outpatient Direct provide:

  • Cancelling outpatient appointments *
  • Rescheduling outpatient appointments *
  • Updating contact details such as postal address, phone numbers
  • General information regarding your outpatient appointments
    • Forgotten your appointment time? Call 1300 855 275
    • Forgotten where your appointment will be? Call 1300 855 275

* Whilst Outpatient Direct will attempt to assist you with your enquiry we are not able to reschedule/cancel all appointments and your call may be transferred to the appropriate clinic or a message sent to the clinic with your enquiry.

Contents Index:

1. Clinics OPD can assist with

2. Useful Information

MAPS

TRANSPORT OPTIONS

PARKING

PHONE NUMBERS

Outpatient Direct poster  

3. FAQ

Outpatient Direct is a WA based telephone service that assists some WA public hospital patients to manage their outpatient appointments at certain specialties/clinics.

To determine if the clinic you attend is assisted by Outpatient Direct, please search in the Table below for hospital and clinic:

  • If there is a tick ✔ within the table under your hospital and clinic please contact Outpatient Direct on 1300 855 275 for assistance
  • If your hospital and clinic are not ticked or listed you should refer to your appointment letter for the clinic’s direct phone number.

1. Clinics OPD can assit with:

Clinic/Hospital Albany Health Campus Fiona Stanley Hospital Fremantle Hospital King Edward Memorial Hospital Princess Margaret Hospital Rockingham General Hospital Royal Perth Hospital Sir Charles Gairdner Hospital
Antenatal Clinic              
Cardiology              
Dermatology          
Diabetes Clinic            
Ear, Nose & Throat        
Endocrinology            
Endoscopic Clinic              
Family Planning Cl.              
Fertility Clinic              
Fracture Clinic              
Gastroenterology        
General Medicine/Medical      
General Surgery/Surgical  
Gerontology              
Gynaecology      
Haematology              
Hepatology              
Immunology            
Menopause Clinic              
Neurology          
Neurosurgery              
Oncology Clinic              
Ophthalmology          
Optometry              
Orthopaedics  
Orthoptics              
Paediatrics            
Pain Management            
Plastic Surgery Clinic        
Renal Clinic            
Rheumatology/Rheumatic          
Sexual Health Clinic            
Spinal & Scoliosis              
Urology       ✔ 

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2. Useful Information

Albany Health Campus

Website: www.wacountry.health.wa.gov.au/index.php?id=477
Hospital location: Google Maps (external website)
Hospital map www.wacountry.health.wa.gov.au/index.php?id=712
Contacts: Albany Health Campus Switchboard: (08) 9892 2222

Fiona Stanley Hospital

Website: www.fsh.health.wa.gov.au/
Hospital location: Google Maps (external website)
Hospital site map: www.fsh.health.wa.gov.au/For-patients-and-visitors/Hospital-Map#prettyPhoto[doh_gallery]/0/

Transport options: www.fsh.health.wa.gov.au/For-patients-and-visitors/Transport
Parking information: www.fsh.health.wa.gov.au/For-patients-and-visitors/Parking

Contacts: www.fsh.health.wa.gov.au/About-us/Contact-us

Fremantle Hospital and Health Service

Website: www.fhhs.health.wa.gov.au/
Hospital location: Google Maps (external website)
Hospital map: www.fhhs.health.wa.gov.au/For-patients-and-visitors/Hospital-map
Transport options: www.fhhs.health.wa.gov.au/For-patients-and-visitors/Transport

Parking information:
Parking onsite is limited. Parking in Fremantle Hospital staff parking areas without authority will attract a penalty.
Surrounding streets are limited to 2 hours Monday - Friday.
Bring $1.00 coins (some machines do not accept $2.00 coins)

Other Parking: (external websites)
Prison Car Park (Fothergill Street) – 2 minutes walk.
Parry Street Car Park, below Prison and accessed by stairs – 3 minute walk
Henderson Street Car Park 9 near Fremantle Markets – 5 minutes walk

Contacts: www.fhhs.health.wa.gov.au/About-us/Contact-us
Fremantle Hospital Switchboard: (08) 9431 3333

King Edward Memorial Hospital

Website: kemh.health.wa.gov.au/
Hospital Location: Google Maps (external website)
Hospital map: kemh.health.wa.gov.au/brochures/consumers/wnhs3674.pdf (PDF 249kB)
Disability access map: kemh.health.wa.gov.au/brochures/consumers/disabled_access.pdf (PDF 95kB)

Transport options: kemh.health.wa.gov.au/brochures/consumers/KEMH_travel_map.pdf (PDF 412kB)
Parking information: www.subiaco.wa.gov.au/Your-council/Parking/Parking-information#Hospital-parking
www.subiaco.wa.gov.au/CityofSubiaco/media/City-of-Subiaco/Your-council/Parking-information/COM-P-Subiaco-visitor-map.pdf (PDF 1430kB)

Contacts: kemh.health.wa.gov.au/general/contact_us.php
KEMH Switchboard: (08) 9340 2222

Princess Margaret Hospital

Website: hwww.pmh.health.wa.gov.au/
Hospital location: Google Maps (external website)
www.pmh.health.wa.gov.au/brochures/consumers/PMH_travel_map.pdf (PDF 334kB)
Hospital map: www.pmh.health.wa.gov.au/brochures/consumers/cahs3673.pdf (PDF 572kB)
Outpatient clinic map: www.pmh.health.wa.gov.au/brochures/consumers/Outpatients_Map.pdf (PDF 773kB)
Disability access map: www.pmh.health.wa.gov.au/brochures/consumers/PMHdisable.pdf (PDF 132kB)

Transport options: www.pmh.health.wa.gov.au/brochures/consumers/PMH_travel_map.pdf (PDF 334kB)
Parking information: www.subiaco.wa.gov.au/Your-council/Parking (external website)

Contacts: www.pmh.health.wa.gov.au/general/contact_us.php
PMH Switchboard: (08) 9340 8222

Rockingham General Hospital

Hospital Location: Google Maps (external website)
Contacts: www.health.wa.gov.au/services/detail.cfm?Unit_ID=159
Rockingham General Hospital Switchboard: (08) 9599 4000

Royal Perth Hospital

Webteam: www.rph.wa.gov.au/
Hospital Location: Google Maps (external website)
Hospital map: www.rph.wa.gov.au/~/media/Files/Hospitals/RPH/PDFs/WSC_map.ashx

Transport options: www.rph.wa.gov.au/For-patients-and-visitors/Transport
Parking information: www.rph.wa.gov.au/For-patients-and-visitors/Parking

Contacts: www.rph.wa.gov.au/Hospitals/RPH/Home/About-us/Contact-us
RPH Switchboard: (08) 9224 2244

Sir Charles Gairdner Hospital

Website: www.scgh.health.wa.gov.au/
Hospital Location: Google Maps (external website)
Hospital map: www.scgh.health.wa.gov.au/pdf/QEIIMC_Map.pdf (PDF 2213kB)

Transport options: qeii.health.wa.gov.au/qeii/transport/patient-transport-services
Parking information: www.wilsonparking.com.au/go/wilson-car-parks/wa/qeii-medical-centre-car-park (external website)

Contacts: www.scgh.health.wa.gov.au/ContactUs.html
Clinic phone numbers www.scgh.health.wa.gov.au/OurServices/index.html
SCGH Switchboard: (08) 9346 3333

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3. FAQ – Frequently Asked Questions

Q: CAN I MAKE A NEW APPOINTMENT THROUGH OUTPATIENT DIRECT ?
A: No, new appointments will be allocated to you by the hospital; Outpatient Direct can only cancel or reschedule existing appointments. If your GP has sent your referral to the correct area, the hospital will process this and your appointment letter should arrive approx 4 weeks before the date of your appointment.

Q: I HAVE MY REFERRAL, WHO SHOULD I GIVE / SEND IT TO ?
A: Outpatient Direct are unable to receive or process referrals. If you have been given a referral from your GP or other medical professional, please ask your referrer to fax the referral to the Central Referral Service (your GP will have information about fax numbers etc).

Q: I NEED MEDICAL ADVICE; WILL OUTPATIENT DIRECT BE ABLE TO HELP ?
A: No, Outpatient Direct staff are not medically trained and are unable to answer medical questions. If you need medical assistance please consider calling your GP or healthdirect Australia 1800 022 222 or 000 in case of emergencies.

Q: I HAVE RECEIVED AN SMS FOR AN APPOINTMENT I KNOW NOTHING ABOUT, WHAT SHOULD I DO ?
A: If this appointment is for a hospital listed above, then Outpatient Direct 1300 855 275 will be able to assist to answer some questions. However, please check for a phone number included within the SMS and call this number if available.

Q: WHAT DO I NEED TO DO TO PREPARE FOR MY APPOINTMENT?
A: Instructions regarding how to prepare for your appointment should be detailed on your appointment letter.

Q: I HAVE BEEN REFERRED TO HOSPITAL, WHEN WILL I RECEIVE MY APPOINTMENT NOTIFICATION?
A: The hospital allocates a priority based on your health condition. You should receive an appointment letter approximately 4 weeks before your appointment. If your condition deteriorates and you feel you need to be seen sooner, please contact your GP.

Q: I NEED TO SPEAK TO SOMEONE REGARDING AN APPOINTMENT ON BEHALF OF A FAMILY MEMBER; CAN I MANAGE THEIR APPOINTMENT FOR THEM?
A: If you are listed as Next of Kin or a nominated contact on the patient’s health record then you may be able to manage the appointment on their behalf. Any person not listed will not be able to discuss appointment details for another person.

Q: I HAVE LOST MY APPOINTMENT LETTER; CAN I STILL ATTEND MY OUTPATIENT APPOINTMENT?
A: Yes, you can still attend your appointment without your appointment letter. Outpatient Direct 1300 855 275 will be able to assist with ordering a reprint of your appointment letter if you want one.

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This unit last updated: 22 Sep 2015, 2:02pm