Q: CAN I MAKE A NEW APPOINTMENT THROUGH OUTPATIENT DIRECT ?
A: No, new appointments will be allocated to you by the hospital; Outpatient Direct can only cancel or reschedule existing appointments. If your GP has sent your referral to the correct area, the hospital will process this and your appointment letter should arrive approx 4 weeks before the date of your appointment.
Q: I HAVE MY REFERRAL, WHO SHOULD I GIVE / SEND IT TO ?
A: Outpatient Direct are unable to receive or process referrals. If you have been given a referral from your GP or other medical professional, please ask your referrer to fax the referral to the Central Referral Service (your GP will have information about fax numbers etc).
Q: I NEED MEDICAL ADVICE; WILL OUTPATIENT DIRECT BE ABLE TO HELP ?
A: No, Outpatient Direct staff are not medically trained and are unable to answer medical questions. If you need medical assistance please consider calling your GP or healthdirect Australia 1800 022 222 or 000 in case of emergencies.
Q: I HAVE RECEIVED AN SMS FOR AN APPOINTMENT I KNOW NOTHING ABOUT, WHAT SHOULD I DO ?
A: If this appointment is for a hospital listed above, then Outpatient Direct 1300 855 275 will be able to assist to answer some questions. However, please check for a phone number included within the SMS and call this number if available.
Q: WHAT DO I NEED TO DO TO PREPARE FOR MY APPOINTMENT?
A: Instructions regarding how to prepare for your appointment should be detailed on your appointment letter.
Q: I HAVE BEEN REFERRED TO HOSPITAL, WHEN WILL I RECEIVE MY APPOINTMENT NOTIFICATION?
A: The hospital allocates a priority based on your health condition. You should receive an appointment letter approximately 4 weeks before your appointment. If your condition deteriorates and you feel you need to be seen sooner, please contact your GP.
Q: I NEED TO SPEAK TO SOMEONE REGARDING AN APPOINTMENT ON BEHALF OF A FAMILY MEMBER; CAN I MANAGE THEIR APPOINTMENT FOR THEM?
A: If you are listed as Next of Kin or a nominated contact on the patient’s health record then you may be able to manage the appointment on their behalf. Any person not listed will not be able to discuss appointment details for another person.
Q: I HAVE LOST MY APPOINTMENT LETTER; CAN I STILL ATTEND MY OUTPATIENT APPOINTMENT?
A: Yes, you can still attend your appointment without your appointment letter. Outpatient Direct 1300 855 275 will be able to assist with ordering a reprint of your appointment letter if you want one.
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