Delivering a Healthy WA
Consumer Health Services Directory
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Consumer Information

Government health services are required to have a customer charter that assures customers are treated fairly, equitably and with dignity.

Most difficulties with health services can be resolved by talking directly to the service provider and most major hospitals have a complaints officer you can contact. However, there are various agencies available to help and advise consumers who have a complaint or concern about a health service.

THE WESTERN AUSTRALIAN PUBLIC PATIENTS' HOSPITAL CHARTER

This Western Australian Public Patients' Hospital Charter explains your rights and obligations as a public hospital patient and gives details about how you can provide feedback about your public hospital experience.

WA Health encourages all patients in our healthcare system to be active partners in their own health care.

Read more about the Western Australian Public Patients' Hospital Charter (Healthy WA), including translations in languages other than English.

HEALTH AND DISABILITY SERVICES COMPLAINTS OFFICE

The Health and Disability Services Complaints Office is an independent and impartial agency. If you cannot resolve your complaint directly with the service provider, you can contact HaDSCO to discuss your concerns and find out more about the complaints resolution services they offer. All their services are confidential and free of charge.

Health and Disability Services Complaints Office
Level 12, 44 St. Georges Terrace
PERTH WA 6000
PO Box B61
PERTH WA 6838
Tel: (08) 9323 0600
Fax: (08) 9221 3675
Country Freecall 1800 813 583
Internet: http://www.hadsco.wa.gov

HEALTH CONSUMERS' COUNCIL WA

The Council is an independent body that seeks to ensure the views and concerns of health consumers are considered in the planning, development, provision and review of health services.

Health Consumers' Council WA
Units 13/14 Wellington Fair
4 Lord Street
PERTH WA 6000
Tel: (08) 9221 3422

THE COUNCIL OF OFFICIAL VISITORS

This is a group of people appointed from the community to inspect facilities where involuntary mental health patients are cared for, to ensure they have been informed of their rights and their accommodation is suitable and safe. Official Visitors can listen to or deal with complaints from patients, relatives or carers.

Council of Offical Visitors
Unit 1/18 Harvest Terrace (cnr Hay St)
WEST PERTH WA 6005
Tel: (08) 9226 3266
Freecall 1800 999 057

MENTAL HEALTH REVIEW BOARD

The Board conducts reviews of involuntary patients detained in authorised mental health facilities or on community treatment orders, to ensure the best treatment is being provided. A request for a review of an involuntary patient's case can be made at any time.

Mental Health Review Board
Level 4, 12 St George's Terrace
PERTH WA 6000
Tel: (08) 9219 3162

PERSONAL HEALTH RECORDS

Individuals have a legal right to their personal records held by public health services and hospitals. Applications should be made directly to the hospital or health service where the records are held.

REGISTRATION BOARDS

Many health professionals need to be registered to be able to practise in some health professions in WA. Registration boards exist for most health professions to administer professional requirements and conduct. Refer to the white pages (under the 'Professions' title).

MEDICARE

Medicare is a Commonwealth and State funded public health care system. It provides free treatment for public patients in public hospitals and free or subsidised care by providers such as doctors and specialists.

Medicare Customer Service Centre
Tel: 13 2011

PHARMACEUTICAL BENEFITS SCHEME (PBS)

This scheme subsidises the cost of most essential medicines available on prescription. Holders of Centerlink concession cards may be entitled to an additional subsidy for PBS medicines. Ask your doctor or chemist about medicines covered by the scheme.

Pharmaceutical Benefits Scheme
Tel: 13 2290

PRIVATE HEALTH INSURANCE

Private health insurers offer cover for medical services not covered by Medicare, like private hospital cover, dental, physiotherapy and ambulance services. Tax incentives are offered for people with recognised private health cover.

PROFESSIONAL ORGANISATIONS

There are a number of professional organisations which play an important role in setting and maintaining professional standards in health care. Some of the professional organisations involved with public health services are listed under this section.

TRANSLATING AND INTERPRETING

If you have language difficulties and you require an interpreter to use the public health services listed in this directory, ask the health service provider to contact the Translating & Interpreting Service (TIS) on 13 14 50 to help with communication. Government health services have a responsibility to ensure that people have access to interpreters if required.

Also, important health information which may be helpful to you may be available in your language. Ask the health service provider to check if the information can be accessed in your language.


In this listing:


GENERAL

Top △
Government of Western Australia   Health and Disability Services Complaints Office (HaDSCO)
(formerly Office of Health Review)
Albert Facey House, 469 Wellington Street, Perth WA 6000     Tel: Complaint enquiries line: 08 6551 7600
Non-Government Organisations and Associations   Health Consumers' Council WA (Inc.)
Unit 6, Wellington Fair, 40 Lord Street, Perth WA 6000     Tel: 08 9221 3422
Commonwealth of Australia   Medicare Australia
(formerly Health Insurance Commission from 1974 to 2005)
Tel: 132 011 (general enquiries 24/7)
Commonwealth of Australia   Private Health Insurance Ombudsman
Private Health Insurance Ombudsman - Suite 2, Level 22, 580 George St, Sydney NSW 2000     Tel: 02 8235 8777

AGED CARE

Top △
Non-Government Organisations and Associations   Advocare Inc.
Unit 1, 190 Abernethy Rd, Belmont  WA 6104     Tel: 08 9479 7566

ALLIED HEALTH

Top △
Non-Government Organisations and Associations   Audiology Australia
(formerly Audiological Society of Australia Inc (WA) Branch)
Tel: 03 9416 4606
Non-Government Organisations and Associations   Australian Association of Social Workers (WA) Branch
City West Lotteries House, 2 Delhi Street, West Perth WA 6005     Tel: 08 9420 7240
Non-Government Organisations and Associations   Australian Physiotherapy Association (WA) Branch
Hampden House, 174 Hampden Road, Nedlands WA 6009     Tel: +61 8 9389 9211
Non-Government Organisations and Associations   Australian Podiatry Association (WA) Branch
Suite 29A, 88 Broadway, Crawley WA 6009     Tel: 08 6389 0225
Non-Government Organisations and Associations   Dietitians Association of Australia (WA) Branch
National Office , 1/8 Phipps Close, Deakin ACT 2600     Tel: +61 2 6163 5200
Non-Government Organisations and Associations   Speech Pathology Australia (WA) Branch
Tel: 1300 368 835
Non-Government Organisations and Associations   WA Occupational Therapy Association (Inc)
(formerly OT AUSTRALIA WA)
Suite 4a, 266 Hay Street, Subiaco WA 6008     Tel: 08 9388 1490

DENTAL

Top △
Non-Government Organisations and Associations   Australian Dental Association (WA) Branch
ADA House , 54-58 Havelock Street, West Perth WA 6005     Tel: 08 9211 5600
Non-Government Organisations and Associations   Dental Therapy and Hygiene Association (WA) Inc
139. Roberts Street, Como WA 6952     Tel: 0409 289 281

ETHNIC AND MULTICULTURAL HEALTH

Top △
Department of Health, Western Australia   Humanitarian Entrant Health Service (HEHS)
Anita Clayton Centre , Suite 1 / 311 Wellington Street, Perth WA 6000     Tel: 08 9222 8500

MEDICAL AND SURGICAL

Top △
Non-Government Organisations and Associations   Australian Medical Association (WA)
14 Stirling Highway, Nedlands WA 6009     Tel: +61 8 9273 3000
Non-Government Organisations and Associations   Royal Australasian College of Physicians
1-3 / 24 Leura Street, Nedlands WA 6009     Tel: 08 6382 0821
Non-Government Organisations and Associations   Royal Australasian College of Surgeons
184 Hampden Road, Nedlands WA 6009     Tel: 08 6389 8600
Non-Government Organisations and Associations   Royal Australian College of General Practitioners
34 Harrogate Street, West Leederville WA 6007     Tel: 08 9489 9555

MENTAL HEALTH

Top △
Non-Government Organisations and Associations   Australian Psychological Society (WA) Branch
Tel: 08 9315 9011
Government of Western Australia   Council of Official Visitors
Unit 1/18 Harvest Terrace (cnr Hay St), West Perth WA 6005     Tel: +61 8 9226 3266
Non-Government Organisations and Associations   Mental Health Law Centre (WA) Inc
96 Parry Street, Perth WA 6000     Tel: 1800 620 285
Government of Western Australia   Mental Health Review Board
Tel: 08 6145 3900
Non-Government Organisations and Associations   Royal Australian & New Zealand College of Psychiatrists
Graylands Hospital, Brockway Road, Mount Claremont WA 6010     Tel: 08 9284 2138

NURSING

Top △
Non-Government Organisations and Associations   Australian College of Mental Health Nurses (WA) (ACMHN)
(formerly Australian and New Zealand College of Mental Health Nurses (WA) Inc)
Tel: 02 6285 1078
Non-Government Organisations and Associations   Australian College of Midwives (WA) Branch Inc
Subiaco WA 6008    
Non-Government Organisations and Associations   Australian Nursing Federation (WA) Branch
260 Pier Street, Perth WA 6000     Tel: +61 8 6218 9444