Mental health emergency response line (MHERL)
This service is available 24 hours a day.
Metro callers 1300 555 788 (local call)
Peel callers 1800 676 822 (free call)
How does it work?
When clinicians at MHERL receive a call, they can provide assessment and support and, if required, referral to other services.
During business hours (8.30am – 4.15pm)
Calls will be referred to the local area mental health service.
Outside business hours
Calls will be referred to local Community Emergency Response Teams.
These teams are made up of mental health professionals, including psychiatrists, nursing and allied health staff. They provide after-hours assessment and specialist intervention for people experiencing a mental health emergency. There are seven teams, 3 located north of the Swan River, and 4 located south of it.
What area is covered?
Teams can provide a rapid response to mental health emergencies across the metropolitan area, from Two Rocks in the north to Peel and Waroona in the south.
Who should use mental health emergency services?
These services should be used by people involved in a mental health emergency in the community. These might include:
- individuals who feel that they require urgent assistance
- families or carers of those with a mental illness
- members of the general public who witness a mental health crisis and require assistance
- health professionals
- community welfare service providers
Can I contact my local area mental health service directly?
Yes, during business hours (8.30am – 4.15pm). Local mental health services are listed under "M" in the white pages.