Delivering a Healthy WA
Health System Improvement Unit

Central Referral Service

The Central Referral Service (CRS) will be a new way to manage specialist outpatient referrals in the public health system. The CRS will lead to a more coordinated, standardised and sustainable model for elective service referral management to assist patients to receive their care within a clinically appropriate time frame, in the most appropriate location.

The CRS is expected to be operational towards the end of 2013 and aims to:

  • Standardise and streamline the referral process for first specialist outpatient with increasing electronic functionality over time.
  • Improve access and reduce patient delays for initial outpatient appointment and therefore subsequent downstream services.
  • Allocate referrals to the most appropriate site, based on patient location, specialty required, level of service required, and demand measures across the system.


For any queries or additional information please contact the CRS team via:

Other Relevant Links: