Consumer, Carer and Community Engagement Framework

for health services, hospitals and WA Health following consultation across WA Health.

The WA Health Consumer, Carer and Community Engagement Framework (PDF 394KB) has been developed to assist health staff, area health services and WA Health in implementing meaningful and effective consumer, carer and community engagement strategies.

The Framework is founded on the four levels of consumer, carer and community engagement:

individual client or patient interaction
department, program or service level
area health service level
WA Health level.

To assist health staff, the Framework provides structural support for the different levels of engagement.

WA Health will be assisted by the Consumer, Carer and Community Engagement Working Group, who will:

work with sections to plan, implement and evaluate engagement strategies
monitor, review and revise the overall Consumer, Carer and Community Engagement Framework to maintain its relevancy.

Area health services will introduce the following strategies to support consumer, carer and community engagement:

Consumer Engagement Teams
Partnership and support programs for health staff and consumers and carers.

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