Enquiries and Complaints

How do I enquire or make a complaint about the wait for my elective surgery?

If you have an enquiry or complaint regarding the wait for your elective surgery, your first step should be to contact the hospital at which you are waitlisted for surgery. You can download contact details of local Patient Liaison/Customer Complaint Officers (PDF) at major hospitals.

Should you feel that your condition has changed or become worse since being placed on a waitlist for elective surgery, you may want to discuss this with your family doctor.

If you have contacted the hospital and/or you family doctor and still have not had your enquiry or complaint resolved, you may also wish to contact the Department of Health:

Email: ElectiveSurgery.WaitlistComplaints@health.wa.gov.au
Telephone: (08) 9222 6817
Fax: (08) 9222 2032

Mailing Address:
“Private and Confidential”
Senior Project Officer
Elective Surgery Wait Lists
Department of Health
PO Box 8172
Perth Business Centre
PERTH WA 6849

How do I make a complaint about my surgery or treatment?

These types of complaints can be made to the relevant public hospital directly. You can download contact details of local Patient Liaison/Customer Complaint Officers (PDF) at major hospitals.

You may also wish to contact the Office of Health Review:

Mailing Address
GPO Box B61
PERTH WA 6838
Phone: (08) 9323 0600

Facsimile: (08) 9221 3675
Country Free Call: 1800 813 583
TTY: (08) 9323 0616
Email: mail@healthreview.wa.gov.au
Web: www.healthreview.wa.gov.au

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