Clinical Governance, Safety and Quality Policy Framework
View the PDF document of the Clinical Governance, Safety and Quality Policy Framework.
1. Policy framework statement
The Clinical Governance, Safety and Quality Policy Framework specifies the clinical governance, safety and quality requirements that all Health Service Providers (HSPs) must comply with in order to ensure effective and consistent clinical care across the WA health system.
The Director General (DG) of the Department of Health is the System Manager responsible for the overall management, strategic direction and stewardship of the WA health system. The DG will use policy frameworks to ensure a consistent approach to a range of matters undertaken by HSPs. Policy frameworks must be complied with and implemented as a part of ongoing operations.
The purpose of this policy framework is to ensure:
- patients receive care that is safe, effective, appropriate to their needs, timely and efficient
- minimum standards and consistency are maintained with continuous improvement across the WA health system
- clinical governance structures and processes are maintained across the WA health system.
This policy framework is binding on each HSP to which it applies or relates.
The key principles that underpin this policy framework are:
Care is consumer and carer centred
Consumer partnership is evident at all levels of the organisation.
Care is driven by information
Relevant, accurate information is available and used at all levels of the HSPs organisation to guide quality improvement activities.
Led for high performance
Executive and clinical staff have the right qualifications and skills to provide safe, high quality health care; and to foster a culture of openness, collaboration and continuous improvement.
Organised for safety
Minimisation of clinical risks and incidents and a systems approach to harm minimisation.
5. Legislative context
The Health Services Act 2016 refers to policy frameworks in ss. 26-27 and s. 34(2)(c).
Other relevant parts in the Act that relate specifically to this policy framework include ss. 20(1)(l), 34(2)(h), 34(3) and 95(3)(a).
The legislation below, may also apply:
- Coroners Act 1996
- Guardianship and Administration Act 1990
- Health and Disability Services (Complaints) Act 1995
- Health and Disability Services (Complaints) Regulations 2010
- Health Services (Quality Improvement) Act 1994
- Mental Health Act 2014
6. Mandatory requirements
Under this policy framework HSPs must comply with all mandatory requirements* including:
- Access for Eligible Midwives into Public Maternity Units - OD 0570/14
- Assistant In Nursing Policy - MP 0080/18
- Cardiotocography Monitoring Policy - MP 0076/18
- Clinical Incident Management Policy (2015) - OD 0611/15
- Credentialing and Defining Scope of Clinical Practice Policy - MP 0084/18
- Health Technology Governance Policy - MP 0072/17
- Implementation of the Australian Health Service Safety and Quality Accreditation Scheme and the National Safety and Quality Health Service Standards in Western Australia - OD 0410/12
- Medication Chart Policy - MP 0078/18
- National Standard for User-Applied Labelling of Injectable Medicines, Fluids and Lines - OD 0647/16
- Recognising and Responding to Acute Deterioration Policy v1.1 - MP 0086/18
- Statewide Medicines Formulary Policy - MP 0077/18
- WA Clinical Alert (MedAlert) Policy - MP 0053/17
- WA Health Complaint Management Policy - OD 0589/15
- WA Health Consent to Treatment Policy - OD 0657/16
- WA Open Disclosure Policy - OD 0592/15
- Western Australian Review of Death Policy - OD 0448/13
*Any mandatory requirement document that references the Hospitals and Health Act 1927 must be interpreted as a requirement under the Health Services Act 2016.
7. Supporting information
The following documents support and inform the implementation of the mandatory requirements:
- Clinical Handover Policy - OD 0484/14
- Falls Risk Assessment and Management Plan (FRAMP) - OD 0579/14
- Pharmaceutical Review Policy - OD 0039/07
- Prescription and Management of Patient Controlled Intravenous Analgesia - OD 0658/16
- The Correct Patient, Correct Site and Correct Procedure Policy and Guidelines for WA Health Services (2nd Edition) - OD 0004/06
- WA Health Allied Health Clinical Handover Form and Guideline - IC 0231/15
- WA Health Patient Identification Policy 2014 - OD 0486/14
- WA High Risk Medication Policy - OD 0561/14
- Clinical Risk Management Guidelines for the Western Australian Health System
- WA Pressure Injury Prevention and Management Clinical Guideline
- You Matter: A guideline to support engagement with consumers, carers, and communities in health
8. Policy framework custodian
Assistant Director General
Clinical Excellence Division
Enquiries relating to this policy framework may be directed to:
This policy framework will be reviewed as required to ensure relevance and recency. At a minimum this policy framework will be reviewed within two years after first issue and at least every three years thereafter.
|Version||Effective from||Effective to||Amendment(s)|
|1||1 July 2016||14 September 2016||Original version|
|2||14 September 2016||14 June 2017||Rescinded OD 0316/11 from Supporting Information.|
|3||14 June 2017||21 June 2017||New MP 0053/17, superseded OD 511/14.|
|4||21 June 2017||6 July 2017||Rescinded OD 0376/12 from Supporting Information.|
|5||6 July 2017||28 August 2017||Rescinded OD 0397/12 and OD 0020/06 from Supporting Information.|
|6||28 August 2017||4 October 2017||Rescinded OD 0316/11 from Supporting Information.|
|7||4 October 2017||8 November 2017||New MP 0072/17, superseded OD 0541/14. Rescinded OD 0541/14 from Mandatory Requirements.|
|8||8 November 2017||21 December 2017||New WA Pressure Injury Prevention and Management Clinical Guideline and You Matter: A Guideline to Support Engagement with Consumers, Carers, Communities and Clinicians in Health to Supporting Information, superseded OD 0477/13, and WA Health Consumer, Carer and Community Engagement Framework.
Rescinded OD 0477/13 and WA Health Consumer, Carer and Community Engagement Framework from Supporting Information.
|9||21 December 2017||10 January 2018||Updated Policy Framework Custodian. Changes were not made to Policy Framework landing page until 10 January 2018.|
|10||10 January 2018||17 January 2018||New MP 0076/18. New MP 0077/18, superseded OD 0626/15. Rescinded OP 1755/04 and OD 0626/15 from Supporting Information. Major Amendment to OD 0657/16.|
|11||17 January 2018||15 February 2018||New MP 0078/18, superseded OP 2080/06, OD 0648/16, OD 0522/14 and OD 0596/15. Please note the original was not published, instead version 1.1.was published after urgent minor amendments. Rescinded OP 2080/06, OD 0648/16 and OD 0522/14 from Mandatory Requirements.|
|12||15 February 2018||14 March 2018||Rescinded OD 0667/16 from Supporting Information|
|13||14 March 2018||4 April 2018||Rescinded OD 0551/14 from Supporting Information|
|14||4 April 2018||10 May 2018||New MP 0080/18, superseded OD 0419/13.|
|15||10 May 2018||06 June 2018||New MP 0084/18, superseded OD177/09 and OD 0505/14 from Mandatory requirements and 0181/14 from Supporting information.|
|16||06 June 2018||Current||New MP 0086/18, superseded WA Health Clinical Deterioration Policy - OD 0501/14 from Supporting Information.|
This policy framework has been approved and issued by the Director General of the Department of Health as the System Manager.
|Approval by||Dr David Russell-Weisz, Director General, Department of Health|
|Approval date||1 July 2016|
|Date published||6 June 2018|
|Dept. File No||F-AA-40142|
This policy framework is binding on those to whom it applies or relates. Implementation at a local level will be subject to audit.
12. Glossary of terms
|Applicability||Under Section 26 of the Health Services Act 2016, policy frameworks may apply to:
|Clinical audit||A quality improvement process that seeks to improve patient care and outcomes through systematic review of care against explicit criteria. Where indicated, changes are implemented and further monitoring is used to confirm improvement in healthcare delivery.|
|Clinical care standard||A document comprising of a small number of quality statements that describe the care patients should be offered by health professionals and health services for a specific clinical condition or defined clinical pathway in line with current best evidence.|
|Clinical incident||An event or circumstance resulting from health care which could have, or did, lead to unintended and/or unnecessary harm to a patient/consumer.|
|Clinical governance||A system through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care. This is achieved by creating an environment in which there is transparent responsibility and accountability for maintaining standards and by allowing excellence in clinical care to flourish.|
|Clinical governance processes||Policies, procedures and systems, such as a patient identification policy, for maintaining and improving the safety and quality, and the effectiveness and dependability, of services provided by a health service provider.|
|Clinical governance structures||Organisational structures, such as clinical audit committees, created for maintaining and improving the safety and quality, and the effectiveness and dependability, of services provided by a health service provider.|
|Clinical management||Positions, and their incumbents, which directly manage one or more clinicians. Clinical management positions may also be clinicians.|
|Continuous improvement||A systematic, ongoing effort to raise an organisation's performance as measured against a set of standards or indicators.|
|Health Service Provider||Health Service Provider means a health service provider established under s. 32 of the Health Services Act 2016 and may include North Metropolitan Health Service (NMHS), South Metropolitan Health Service (SMHS), Child and Adolescent Health Service (CAHS), WA Country Health Service (WACHS), East Metropolitan Health Service (EMHS), Quadriplegic Centre and Health Support Services (HSS).|
|Quality improvement activities||Activities conducted by a Health Service Provider in order to improve the quality and/or safety of the care they provide to patients. Quality improvement activities should use the Health Service Providers own data in combination with current best-evidence.|
|WA health system||The WA health system is comprised of the Department of Health, Health Service Providers (NMHS, SMHS, CAHS, WACHS, EMHS, Quadriplegic Centre and HSS) and to the extent that contracted health entities provide health services to the State, the contracted health entities.|