Management / Administration

Many people are employed in the management and administration area of the health industry including professional and non professional roles. Positions and levels of authority vary widely within these roles.

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Occupation Job Description Entry Requirements
Accountant Accountants analyse, report and give advice on the financial dealings of the hospital. They also advise on the associated record keeping and compliance requirements that hospital’s need to follow. Advanced Diploma in Accounting or a Degree with a major in Accounting. Entry to Advanced Diploma courses requires completion of the Certificate IV in Financial Services (Accounting), followed by the Diploma of Accounting.
Administration Assistant Administration Assistants provide a comprehensive, confidential clerical assistance and secretarial support to the head of a hospital department, senior medical staff or nursing staff as required within a department. You can work as an administrative assistant without formal qualifications. You will get some informal training on the job. Word processing skills, organisational skills and clerical experience would be advantageous.
Art Curator An art curator in a hospital is responsible for the care, maintenance and cataloguing of the art work on display and in storage. You do not need formal qualifications to be an Art Curator however it is a great advantage to have a Degree in Art or Art History.
Budgeting Analyst A budget analyst is concerned with developing and maintaining  budgeting systems. This involves monitoring budgets and comparing them with actual costs and revenues within the hospital. They also analyse records to determine trends, which assists in managerial control of wards and departments. Advanced Diploma in Accounting or a Degree with a Major in Accounting. Entry to Advanced Diploma courses requires completion of the Certificate IV in Financial Services (Accounting), followed by the Diploma of Accounting.
Business Systems Analyst Business systems analysts study the overall business and information needs of the hospital, in order to develop solutions to business and related technology problems. To become a business systems analyst you have to study information technology, information systems or business systems at university.
Clerk Clerks are employed throughout the health service. In some clerical roles you will have a lot of contact with patients and relatives, in others none at all. You might work: in an office, doing general tasks such as filing and photocopying; in a clinic arranging appointments and checking patients in or on a ward; or helping to admit and discharge patients. You can work as a Ward Clerk, Theatre Clerk, Admissions Clerk, Emergency Department Clerk, Data Management Clerk, Freedom of Information Clerk and Medical Records Clerk. You can work as a clerk without formal qualifications. You will get some informal training on the job. Computer keyboard skills, customer service skills and clerical or reception experience would be advantageous.

Clinical Coder

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Clinical coders translate descriptions of medical diagnoses and procedures into codes, which record health care data.

Also known as a Medical Record Coder.
Complete an accredited ICD-10-AM coding course. Entry requires an 80% pass in Health Information Management Association of Australia (HIMAA) Comprehensive Medial Terminology course or the HIMAA Challenge examination in Medical Terminology. There are no specific prerequisites for these courses. Enrolment intakes currently occur in March, May, August and September.
Communication Operator Communication Operators operate the Hospitals’ communication / telephone system and liaise with hospital employees to ensure efficient and effective communication between hospital departments and wards. You can work as a communications operator without formal qualifications. You will get some informal training on the job.

Customer Service Officer

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Customer Service Officers are usually the first port of call for patients and visitors to the hospital. They either handle preliminary inquiries themselves, or they direct inquirers to the section of a hospital that can assist them. There are no specific educational requirements to be a customer service officer. However, it may be advantageous to have completed formal training, such as the Certificate II in Business.
Ethics Coordinator An Ethics Coordinator manages the Hospital – Human Research Ethics Committee (HREC) by providing comprehensive and confidential support and advice to the HREC chair. They respond to complex and diverse enquiries using their expertise and judgement to analyse and solve problems and provide informed advice and support to the HREC. A high level of knowledge of current issues in human research ethics/functioning of Human Research Ethics Committees and relevant guidelines. This position requires excellent interpersonal, consultation and negotiation skills at all levels.
Facilities Coordinator Facilities Coordinators ensure that the hospital environment provides safe, secure, comfortable and welcoming healthcare facilities for patients, carers, visitors and staff. You can work as a Facilities Coordinator without formal qualifications.
Financial Accountant A Financial Accountant prepares reports for management, summarising the hospitals financial position in areas of income, expenses, capital usage and cash flows, and assists with the preparation of strategic plans, budgets and financial forecasts. They also develop accounting and management policies and procedures. Advanced Diploma in Accounting or a Degree with a major in Accounting. Entry to Advanced Diploma courses requires completion of the Certificate IV in Financial Services (Accounting), followed by the Diploma of Accounting.
Functions Coordinator The Functions Coordinator supervises and coordinates the preparation, production, setting up and serving of all functions, both hospital and privately funded, that occur at all the hospital campuses. Demonstrated ability to successfully coordinate a range of functions. Certificate 2/3 in Health Support Services or Diploma in Hospitality is desirable.
Health Information Manager Health information managers combine knowledge of health care processes, health records and administration, information management and human resource management to provide services that meet the medical, legal, ethical and administrative requirements of the health care system. To become a health information manager you usually have to study science at university with a major in health information management.
Health Promotion Officer Health Promotion Officers assist health and community groups to improve the health of individuals and the community by raising awareness of healthy lifestyles, disease and disability, and other health-related issues. Bachelor of Science (Health Promotion)
Human Resource Consultant Human Resource Consultants provide management and staff with advice and information across a range of areas eg employee relations, performance development, award and agreement interpretation, position establishment and Equal Opportunity. Extensive experience or relevant qualifications in the delivery of direct human resource management consultancy and support.
Information Technologist Information Technologists manage computer based systems within the hospital, and provide advice to the hospital executive on the acquisition, maintenance, upgrade and replacement of relevant equipment and software. Knowledge of architecture and programming of information systems relevant to a hospital environment.
Injury Management Assistant Injury Management Assistants maintain injury management databases, receive and lodge workers compensation claims, assist in claim management and provide administrative and secretarial support. Previous experience in providing administrative / clerical support.
Injury Prevention Assistant Injury Prevention Assistants provide administrative, clerical, secretatial and training support to the Injury Prevention Team. You can work as an injury prevention assistant without formal qualifications however office and administration skills would be an advantage. You will get some informal training on the job.
Interpreters Interpreters use knowledge of languages and cultures to relay verbal messages and gestures between two or more people who do not speak the same language. Interpreters usually specialise in a particular language and may also specialise in a particular subject area eg. medical. Complete a course accredited by the National Accreditation Authority for Translation and Interpreters (NAATI) or acquire accreditation via a NAATI test.
Mailroom Courier The Mailroom Courier provides a hospital wide mail and courier service that includes collecting, sorting and delivery of mail and specimens, to and from designated points. You can work as a mailroom courier without formal qualifications. You will get some informal training on the job.
Manager Facilities Development Manager of Facilities Development manages the overall development of facilities for the hospital service. They provide a specialist professional engineering investigative, diagnostic and problem solving service on large heating, ventilating and air conditioning systems, other building services and plant equipment. A degree in Mechanical or Electrical Engineering, and eligible for membership of the Institution of Engineers Australia.
Medical Education Officer Medical Education Officers are responsible for the accreditation, organisation and evaluation of medical training of junior doctors including input into the creation and continuation of new intern positions. They contribute to the planning, coordination and evaluation of Postgraduate Medical Education activities including orientation, education and skills development programs. Experience in education and training program development, implementation and evaluation, in the fields of health, education and/or research. Excellent organisational, consultation and communication skills (written and oral).
Medical Photographer Medical Photographers are responsible for providing photographic and video services to the hospital. Post Secondary Qualifications in Photography or equivalent. Proven comprehensive knowledge and experience in clinical and general photography including both traditional and digital methods.

Medical Records Officer

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As hospitals move from paper to electronic records, Medical Records Officers are more vital than ever. You will look after highly confidential clinical notes. You will have to ensure the records are completely secure but at the same time have them readily available to those treating patients. Demonstrated keyboard skills and competency in computer operations and sound numerical filing skills. Knowledge and understanding of medical terminology used in a healthcare environment is also required.
Medical Typist As a Medical Typist you will be dealing with correspondence, making appointments, handling patients’ queries and liaising with other healthcare staff. You will develop familiarity with medical terms. Medical secretaries work on their own initiative much of the time and deal with confidential clinical information. A knowledge of medical terminology is required. Australian Medical Association WA offers medical terminology courses. TAFE NSW OTEN also offers distance education courses in medical terminology.
Medico - Legal Officer The Medico-Legal officer provides an administrative/secretarial service for the provision of medico-legal and police reports. Proven knowledge of medical terminology
Museum Curator The Museum Curator looks after, manages, organises and develops the museum collections of the hospital and conducts related research. Degree in Arts with a major in cultural heritage studies. Alternatively a degree in a relevant area such as anthropology, archaeology, fine arts, history or biology followed by a postgraduate qualification in museum studies.
Occupational Safety and Health Consultant Occupational Safety and Health consultants provide a comprehensive occupational safety and health consultancy service. They develop and implement injury prevention strategies and programs aimed at reducing incidents and injuries and fostering an organisation wide safety culture. Extensive experience in the delivery of Occupational Safety and Health (OSH) consultancy and programs. Sound knowledge of the OSH Act 1984 and its application in the work environment. Demonstrated experience developing, conducting and evaluating OSH training programs.
Personal Assistant Personal Assistants provide comprehensive confidential administration support to the head of a department in matters relating to the operation of the office. You can work as a personal assistant without formal qualifications. You will get some informal training on the job. Computer keyboard skills, customer service skills and wordprocessing would be advantageous.
Principal Analyst Principal Analysts undertake strategic clinical and infrastructure modelling, forecasting and scenario planning using dynamic computer simulations of the WA health system. They supervise the modelling and forecasting of specific health and related social needs within the state community as required for the strategic planning and reconfiguration of the WA health system. Tertiary qualifications in a relevant discipline. Experience in health system modelling.
Public Affairs Officer Public Affairs Officers develop and implement public relations activities for the hospital and the Area Health Service as required. Demonstrated exceptional interpersonal skills and journalistic writing skills and research ability.
Purchasing Officer Purchasing Officers plan and schedule the delivery of goods and services. Certificate or Diploma in Business Studies. Entry to the certificate courses usually requires at least Year 10 with English and mathematics. Entry to the diploma courses usually require completion of Year 12 with passes in English.
Secretary Medical Secretaries provide a comprehensive and efficient administrative and secretarial support to the Head of Departments and Medical staff in the hospital. Proficient word processing and audio typing skills, and a comprehensive knowledge of multidisciplinary medical terminology, are essential.
System Analyst System Analysts define software requirements and specifications and guide program design and development to assist with the efficient running of the hospitals IT systems. Bachelor of Science (Information Technology) or Bachelor of Science (Computer Science)
Training Officer Training Officers plan, develop, implement, and evaluate training and development programs for staff within the hospital. No formal qualifications are required however courses for further study are available with a degree in adult education, training or human resources at university.

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» Nursing and Midwifery
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