Community Advisory Services

Bentley Health Service
Community Advisory Council

Overview

The Community Advisory Council was established to provide the important link between the Bentley Health Service and its consumers to ensure the health service meets community expectations.

We provide a consumer point of view

We act upon Customer Survey results

We examine incidents and their outcomes

We provide feedback to consumers

We raise and follow through on your concerns

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Who are we?

The members of the Council include a major representation of community members committed in the development and delivery of health services by the Bentley Health Service. The members are there because they want to make a difference. They want to make sure that whatever action they take is directed at issues of real concern to consumers within the health service.

Members are committed to:

Providing a consumer point of view on all activities and programs that are likely to be of interest to consumers of the health service.
Looking closely at results of consumer surveys, including both complaints and compliments.
Making comment on new or modified services.
Examining closely outcomes, be they changes or modifications, that result from incidents that have happened or the way a complaint has been dealt with.
Commenting on proposed policies and procedures - the way things have or will be done.
Liaise with other Health services.
Reporting to and working with the Bentley Health Service management team to work out how best they can get comments/input from the health service consumers.

Our Commitment to You:

We commit to ask residents their opinions and concerns.

To raise your issues of concern with the health service.

We will ensure the health service works towards meeting your needs.

We will provide you with feedback.

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Exit Interviews

CAC Members can make contact with patients who are interested in providing feedback on the care they received at Bentley Health Service. Requests for an interview can be made via the feedback forms below or by calling 9334 3926. Exit interviews are conducted every Friday afternoon between 2 and 4.30pm at the Mills St Lodge ('G Block').

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Who can you contact?

If you would like:

more information about becoming a member of the Community Advisory Council,
more information about becoming a member of the Mental Health Consumer Group, or
to provide feedback about Bentley Health Service,

please contact:

Coordinator of Service and Quality Improvements
Bentley Health Service
PO Box 158, BENTLEY
Western Australia 6982
Tel: (08) 9334-3659
Fax: (08) 9334-3691
Email: iolanta.clarke@health.wa.gov.au

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More Information and Feedback

Click on the link below to open, download or print a document
• Community Advisory Services (CAC) Brochure
• Complaint Management Form for Patients / Visitors
• Inpatient Services Questionnaire
• Outpatient Services Questionnaire
• Public Patients Hospital Charter

Download and install Acrobat Reader to view the documents listed above
http://www.adobe.com/products/acrobat/readstep2.html

Become Involved!

Join our Community Advisory Committee or Mental Health Consumer Group
Participate in our community forums
Complete consumer surveys
Offer your feedback, by either telephoning or writing to the Council.

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