Introduction to HACC – information for consumers and carers

Eligibility

HACC is designed to assist people with the greatest need and aims to maximise people’s independence. 

You may be eligible for HACC if you:

• are older and frail and having difficulty with everyday tasks
• have a disability
• are the carer of a frail older person or someone with a disability

The Commonwealth Respite and Carelink Centres will establish your eligibility for support by the HACC Program.

HACC Regional Assessment Services in your area will confirm your eligibility for HACC support through a face to face assessment in your home that identifies your needs and goals or for more comprehensive support through another community service provider.

Service Providers will work with you in the short or long term to manage the difficulties you are experiencing.

» More information about the HACC program

» Your rights and responsibilities (PDF 500KB)

Cost

The HACC Program seeks a contribution from clients toward the cost of the support services provided that is fair and affordable. The contribution is based on the level of support that you receive.

A person receiving an age pension contributes a maximum fee of $58 per week. This is called the HACC fee cap.

No person will be denied a service because they cannot afford to pay.

» More information about the fee policy

Finding services

Phone the Commonwealth Respite and Carelink Centres on 1800 200 422  You do not need a referral.

What if I need to cancel the support I receive from a HACC service for a few days?

You need to contact the agency that is providing you with support to let them know and discuss a change in arrangements. When your support plan is being developed, ask for a contact telephone number and make a note of it and the name of your service provider so you can contact them when the need arises.