How to make a complaint

As a consumer of HACC services you have the right to make a complaint.

Start with your service provider

A complaint should be made directly to your service provider:

• in writing, you may ask for a complaint form or write a letter
• by telephone or
• in person

If you prefer, you can involve an advocate. An advocate can be a family member or a friend, or an agency such as Advocare (external site). Your advocate can be involved at each step of the complaint process.

If you're not satisfied

If your complaint is not resolved to your satisfaction at service provider level you may wish to have the complaint dealt with through the WA HACC external appeal process. Your complaint should be forwarded in writing to:

Director - Aged Care Policy Directorate
Department of Health
PO Box 8172
Perth WA 6849

The HACC Complaints Brochure (PDF 40KB) is available for download.

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