How to make a complaint

As a consumer of HACC services you have the right to make a complaint.

Start with your service provider

A complaint should be made directly to your service provider:

in writing, you may ask for a complaint form or write a letter
by telephone or
in person

If you prefer, you can involve an advocate. An advocate can be a family member or a friend, or an agency such as Advocare (external site). Your advocate can be involved at each step of the complaint process.

If you're not satisfied

If your complaint is not resolved to your satisfaction at service provider level you may wish to have the complaint dealt with through the WA HACC external appeal process. Your complaint should be forwarded in writing to:

Director - Aged and Continuing Care Directorate
Department of Health
PO Box 8172
Perth WA 6849

The HACC Complaints Brochure (PDF 66KB) is available for download.

File Formats

Some documents for download on this website are in a Portable Document Format (PDF). To read these files you might need to download Adobe® Acrobat Reader.